The Public Institution Elder-Care Home Sue Ryder Bitola, as an out-of-family social protection facility, provides care, 24-hour assistance and support from qualified staff, meals, clothing, and access to healthcare, based on the established needs of residents who are unable to live with their families or require out-of-family protection for other reasons. In addition to the basic protection defined in Article 94 of the Law on Social Protection, the services offered by the elder-care home also include social, cultural, and recreational activities tailored to the needs of the residents.

The activities of the institution include the accommodation of elderly, frail, and chronically ill individuals; adults and seniors who, due to various circumstances, find themselves away from their place of residence, without means of living, or without permanent housing.